FlyerTalk Forums - View Single Post - JW Marriott Indianapolis, IN [Master Thread]
Old Apr 11, 2022 | 3:41 pm
  #12  
ElevatorEnthusiast
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Join Date: Feb 2020
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Some positives and 1 negative.

Is this the better property between this and the FS Marriott? Probably, but the stay had one annoying fault that soured me a bit.

I had to ask at check-in about corner rooms or suites, and they were able to put me in a Corner King on the 31st of 33 floors with a wonderful view of the city (no suites were available online, so I didn't push). The view was remarkable with unblocked vistas and a lovely view of the Statehouse, Soliders and Sailors Monument, Lucas Oil Stadium, and pretty much every other notable sight in Indianapolis. The room itself was updated and not red. The small armchair was quite comfortable. The TV had the Internet TV OS. The bed was very comfortable with covers of nice thickness, plush pillows, and a plush mattress (definitely better than some other JW beds I have experienced). The bathroom was a highlight - the shower had in-wall heads that could be run at the same time as the normal head (definitely water hitting lots of angles - spa-like, I assume).

The room was great, but then...

I was told at check in that the Executive Lounge was closed and I was given a voucher for breakfast in the restaurant. The lounge was locked on Sunday. This morning, I walked by since it's on the 31st floor and noticed people. I went down to the front desk and asked and was told the lounge was opened but that I could use the voucher for the restaurant. When I went to the restaurant, the waitress told me I couldn't use my voucher and to go upstairs. Ughhhh, I was annoyed at the run-around.

The lounge was fine - the food (eggs and bacon) was okay for a lounge. The lounge attendant was very rude when I was asked for a lid for the coffee cups. They didn't have any, and I got a very curt response. The lounge did have snacks later in the afternoon on Monday. Apparently, breakfast is only in the restaurant on weekends, so come here on weekends because the restaurant has to be better than the lounge.

Besides the rude lounge attendant and breakfast scavenger hunt, the service was actually pretty good. My check-in agent was very friendly (but obviously misinformed about breakfast policies) and made lots of small talk. No issue with 4 PM late checkout, and no knocking.

Would I return? Probably so. The views were much better than the FS Marriott - this was one of the few times the view was so nice that I slept with the curtains open. Still though, don't trust what you're told about breakfast until you are eating the food.







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