Originally Posted by SusanDK

Do you get the same fare when booking via CTS as you would booking online via AmExTravel.com, i.e. if there is an IAP fare available? Last year I booked an excellent IAP business class fare to CPH via FRA but did it on amextravel.com. Then I realized we could have had the arrivals service in FRA had I booked the flight with CTS. Would they have gotten the IAP fare?

The only times in the past I've ever contacted CTS for flights, the fares and routings they cited weren't close to what I could get by booking direct with the airline, so I stopped contacting them.