Had a 2-night stay booked for a college visit with my son on April 1-3, reserved with a credit card guarantee six weeks in advance. Low availability in the area as there was an admitted students day event Saturday at CU Boulder. Arrived very late and front desk clerk informed us they had no rooms available. She made a half-hearted attempt to call one other hotel and see if they had room (they didn't). After refusing to budge, she finally went and checked on a room that was placed out of service due to maintenance issues. Put us in the room eventually at 3AM after a long frustrating wait. Completely unapologetic.

Manager wasn't available in the morning when we departed for our event, so I returned later that afternoon. Ultimately, her response was appropriate and apologetic as she stated "we had a number of issues yesterday, which I'm sure you don't need to hear, but bottom line we messed up and didn't have a room available for you." Comp'd the room and cancelled second night without penalty, and we moved into the Hyatt Centric Denver for our second night.

Location is great, but would probably look for other options before returning to this one.