Originally Posted by JezzaG

Applied successfully towards the end of April. PIN arrived in about 5 days but still no card nearly two weeks later.

I decided to contact them but it was somewhat frustrating as you can’t use app messaging, because you need the card number to register, and it took 1h 20m before I finally spoke to someone. They couldn’t find the account and had to refer to the back office.

Anyway, apparently card production has been delayed (surprise) and they are re-issuing and couriering them out for those delayed (do I 100% believe that - errr not really but we’ll see). So the long and short they say is to hang on for another week.

Oddly the end of the card number produced in the ‘approval’ email is different to that in a subsequent ‘don’t forget to activate’. Maybe it has been reissued.

PS: If they change me the fee for the missing period they’ll have a ombudsman complaint for not treating their customer’s fairly. Can’t see for one minute that they would get away with it.