Everyone charged the first statement before even receiving the card has a flawless case for compo. It shouldn’t require going to the ombudsman IMO.

I applied on the 29th March and was told I would receive a decision within five working days - I have not received a single email, letter or phone call as of yet. This company really are an absolute joke. If I wasn’t planning to hit and quit this card, and return to the greener pastures of Amex and HSBC, I would be even more frustrated.