Originally Posted by flyerargue

I stayed at the SpringHill Suites by Marriott The Dunes On Monterey Bay almost a month back. I used a free night award to make the booking as it was going to expire shortly. The confirmation email for the reservation also mentions that the booking was sone using the free night certificate. I kept an eye on the free night award for a few days after checking out and noticed that they never redeemed it. Instead, they deducted point from my bonvoy account which I have been saving for a 5 night stay.........