Originally Posted by
SilverChris
While I agree they're rather chaotic (to say the least), just about every airline's call centre will tell you the same thing. Even if it's not really required.
Had a similar issue with BA before, my partner his middle name was not in the booking and had been a silver member for years. At some point at check in at Changi the agent for BA refused to process him because of the middle name missing. Now we no longer take the chance, we updated the exec club entry and each ticket booked to the exact match for both of us.
Globalist