Originally Posted by
Dublin_rfk
Nothing like getting of a plane and finding that your reservation has been canceled. And after calling the hotel be told that there is a Drury hotel across the street. Not walked, shown the door.
That's bad.
- Please provide more details. Which hotel?
- When was your booking cancelled (I assume within 24 hours of your arrival as you were flying)
- For what reason? (sometimes a booking get cancelled if you miss the midnight check in window and booked a day early for am early morning check in).
- To me if cancelled within 24hr of arrival this is a walk, not a cancellation.
Do contact
[email protected] with a formal complaint stating the hotel did not adhere to the diamond walk policy and was unable to honor your valid confirmed reservation.
Globalist