Iberia is known for its long distance flights to South America and we were expecting service and reliability. Flying with Iberia became a mediocre experience. Please read on.

March 2022. The leg MAD-AMS was a B737 in 3-3 configuration. On the 13-hour MAD-EZE Atlantic crossing, Iberia was flying EC-NBR (first flight May 2019), a A359 in 1-2-1 configuration. Seating in C-class is a flatbed seat with 78 Bed-length (1981mm) and 26 Width. The aircraft is top-of-the-bill.

Flights were on time. The new train between the terminals at MAD was a nice surprise. With a number of flights for South America leaving at midnight the lounge in MAD appeared crowded.

Entertainment on board is fine with large screen, a pillow, blanket and no under-blanket. Surprisingly in C-Class no voucher for internet use is offered. You have to buy internet for use on the flight.

Service was friendly but not very attentive. The purser hardly mastered English and her announcements in English were incomprehensible. At 00:40 dinner was served. We skipped dinner and went to sleep. To be fair, this is what we need. An OK sleep on a 10.000km flight is more important than a posh late dinner plus drinks.

Not sure that we will fly Iberia again.

Air Europa has a wide choice of destinations to South America and offers in C-Class a better service on the B789 in a 1-2-1 reverse-herringbone configuration (10 aircraft). Nota that on long distances Air Europa also flies the B788 Dreamliner in 2-2-2 configuration (8 aircraft).