Originally Posted by
olouie
Is the hotel still playing games with globalist upgrades? Have an upcoming stay, but if they are going to not honor the regency suite upgrade then might as well just stay at the Hyatt house across the street for 50% less.
Yes. I've stayed there three times over the past four month; most recently a couple weeks ago. App showed I was upgraded to a Deluxe King (no corner or Regency available). When I checked in, I was told I was upgraded to a suite. Every stay, I was given either a corner or deluxe and told i've been upgraded to a suite. The one time I knew the Regency was available, I mentioned it and the front desk acted that they couldn't offer that. I didn't have the energy to push the subject.
I'm not even bothered about upgrading to a suite; I enjoy the corner rooms well enough. But practice of calling deluxe and corner rooms suites is irritating.