FlyerTalk Forums - View Single Post - CHASE Travel Portal For UA flights
View Single Post
Old Apr 4, 2022 | 10:36 am
  #8  
Jdbailey710
 
Join Date: Apr 2022
Posts: 2
Question Changing United Flight Booked through Chase

Hi everyone - I learned my lessons about not booking directly with an airline. Looking for some insight for any possible solutions to an interesting United rule I wasn't aware of. Here is what happened:
  1. Booked a one-way flight through Chase for October honeymoon domestic travel on United. I do not normally book through Chase.
  2. The fare dropped significantly and like I would typically do, I tried to rebook the flight at the lower fare and receive a credit.
  3. Apparently, if you book through one of the online "Travel Agents", you can not receive a fare difference if you change your flight.
  4. I've tried multiple ways to get the system to allow for a price difference credit:
    1. Conferenced with Chase, United Rep so they would take over the ticket (so I could do flight change on United website and receive travel credit). United would not take over the ticket.
    2. Cancelled ticket and rebook with new credit. Doesn't work as they only issue Future Flight Credits and not your normal travel credit.
    3. Called United and had them re-issue the ticket after I cancelled on Chase. I thought this would work but it still gives me the "You purchased this ticket through a third-party agency, so we encourage you to contact the original ticketing agency to make changes. " and only allow future flight credits.
Any ideas?

It appears that it will allow me to switch to a refundable economy ticket but with no fare difference. Is it possible to rebook with the refundable economy ticket and then request a refund on the new ticket? Then I could rebook the flight directly on United's website at the lower price?
Jdbailey710 is offline