Originally Posted by
mfirst
I am not denying that I am little cranky about the treatment (or lack there of) - but I think it does raise the question of the role of these types of programs in the hotel world vs the airline world. Yes, part of this relates to how the room was booked, which is something I dont have control over and a complex conversation with work... but the disconnect between the "room" the "payer" the "person sleeping in the bed".... I can understand the lack of points/credit for a discount rate - but does that mean loyal status is not a factor in how we should be treated?
If you don't book from a qualifying channel, your loyalty status doesn't apply - you're the same as Joe Schmoe off the street. Your issue is 100% with your employer who decided to take the commission-equivalent cut for themselves (either in savings or rebates).