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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Apr 4, 2022 | 6:54 am
  #480  
anabolism
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Originally Posted by NickRivas
Was unaware of the storm cancellation stuff going on

called yesterday for something unrelated, 2.5 hour wait on EXP line
I called yesterday evening and was quoted 2.5 hour wait, but an agent picked up in about 10 minutes (right after I'd sent a Twitter DM and was about to hang up). The agent mentioned that "there's a whole lot of stuff going on, it's not just the storms."
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