Originally Posted by
anabolism
Wait until the flight is actually cancelled or AA issues a weather waiver. Once either occurs, use Twitter DM and request the specific change you want. You can try the in-app chat function, but in my experience those are the least-trained agents and often worse than useless; others on here have had good outcomes, though, so YMMV.
I’d say the twitter approach is typically the best bet and they are pretty responsive / helpful.
On another note - today’s wait time was three hours. I told the agent it’s like calling the IRS; once they’re on the phone, don’t let them off until you get everything addressed!