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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Apr 2, 2022 | 5:15 pm
  #470  
ryanbriar
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Originally Posted by FlyerBeek
Currently waiting over 1hr to speak with the EXP Desk, so I feel the pain. But, to be fair, in my experience DL has been far worse than AA in this regard throughout the past two years. Very rarely have I had to wait to reach the UA 1K desk. So, AA is somewhere in the middle based on my experiences.

-FlyerBeek
Agree. The DL Diamond line seems to habitually have significant wait times no matter the time of day. The EP desk is generally pretty quick (no wait to 15 minutes) except when there are significant IROPS or I guess 3/31 when all of the vouchers expired I also find that hanging on the line can sometimes significantly shorten the wait.
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