Originally Posted by
HNLbasedFlyer
Pre-Covid - the Sheraton was running 98%+ occupancy all year, no real low season.
February - the last month available - RevPAR is down 20% from Feb 2019 - Waikiki occupancy was 71%.
The Sheraton and almost every hotel in Waikiki have not recalled all the employees back - up to 30% have not been recalled.
That is what is driving the changes - the reality of the business.
Many of these changes predate the virus - we can't blame everything on coronavirus. Also, none of these issues should affect 1. a property's willingness to grant an upgrade, 2. offer a proper, satisfying breakfast to Elite members, 3. deliver a high level of service that delights customers, especially Elite and returning guests, 4. reserving infinity pool chairs for the exclusive use of Elite and repeat guests
None of these benefits add any cost to the hotel operation aside from a trivial amount of food cost for a nicer breakfast. It's all empty excuses.