Originally Posted by
mmogdan
Does anyone know what the route cause is of all the recent IT issues? Has it ever been made public?
I’m asking because I am really curious. It always seems to affect BA and no other IAG airlines.
Surely a business of the scale of BA would have backup systems which can be seamlessly switched to that are hosted elsewhere and 100% redundant. Also surely BA have network monitoring and an incident response team who can respond to issues quickly ?
The past 2 years seem like the ideal time to have invested in and tested all the necessary IT upgrades ready for the long anticipated surge in travel.
All these 261 payouts and other disruption, along with reputation damage must vastly outweigh investment in IT?
They clearly do not have 100% redundant, and 100% redundant is not required, What is required is if you have a single point of failure it can be resolved within an amount of time that is acceptable to your business. If you can't do that then you need to build in redundancy. The repeated nature of these failures says that BA is prepared to accept that cost to their business and the disruption to the clients rather than make adequate investment to ensure these extensive outages do not occur.
It is a symptom of "reducing cost is in our dna". you do not see it at first but as systems age and parts fail more frequently it becomes more and more of an issue