Originally Posted by
eponymous_coward
My guess is a bunch of pilots “called in sick” to picket per the other thread here, and CS is picking up pieces.
https://www.flyertalk.com/forum/alas...ellations.html
Staffing partner awards is probably low priority compared to customers who are needing immediate rebooks.
I don't mind waiting (b/c my need is not urgent) but the "que" I am in is "reservations" I would hope there is a different/faster one for "my flight was cancelled" - is there? I would like to know that if I had an urgent problem I could get through in a reasonable time - but the long wait scares me if I were in urgent need.