Originally Posted by skimthetrees

Many airlines are struggling with customer service these days but I had not realized Alaska was so bad now. I wonder if there was some spike in volume based on some unusual event(s) (weather, IT) ?

I had a friend who needed to call SQ and their wait times recently sometimes were many hours. They said they used Google Assistant (I think it was the "Hold for me" feature. Not available on all phones - some Androids, no iPhones.) to wait on hold for them while they were doing other stuff and that helped them, not with the wait time, but making the wait time pass less painfully.