Originally Posted by
estnet
Both, doesn't matter it's all a forever hold and it doesn't matter that I have some status. SFO hasn't had non stop F to tyo for a while. They changed 1/2 to a 2 class plane a while ago - so all the bookings that were done in F were needing to be changed. But AS never notified me - before or now. The one I booked a long time ago and flew recently I asked them to ask AS to open a F award from lax - which they did. I'm not sure what I'm going to do about this one (actually 2 - but the other is far in the future).
They keep allowing booking in F a while in advance which gets my hopes up that travel has picked up, but then as the time approaches it doesn't hold. Maybe when Japan is open again.
Many airlines are struggling with customer service these days but I had not realized Alaska was so bad now. I wonder if there was some spike in volume based on some unusual event(s) (weather, IT) ?
I had a friend who needed to call SQ and their wait times recently sometimes were many hours. They said they used Google Assistant (I think it was the "Hold for me" feature. Not available on all phones - some Androids, no iPhones.) to wait on hold for them while they were doing other stuff and that helped them, not with the wait time, but making the wait time pass less painfully.