Originally Posted by
marks7389
Our flights are 2nd July so, yes that would be really helpful if you could report back.
Not a problem at all. I will pay good attention when doing OLCI and report back.
Originally Posted by
marks7389
LOT comes back with the error "Secured PNR"
Yes, that's what I'm getting these days too. Looks like they closed that loophole then.
Originally Posted by
marks7389
No joy there either, having tried several. The only other site I've found that allows me into the booking is SQ, and the only thing I can do there is select a window or aisle seat preference on each of the bookings (but no way to request that they are together).
That is really annoying.
Originally Posted by
marks7389
From what they've advised it does appear to be different. Pre-seat selection is apparently only available where the flight is ticketed by A3 or OA, and that is confirmed in the notes in the seat selection policy on their website. Presumably there is a reason for it other than A3 deliberately disadvantaging passengers who have been ticketed through other airlines but it doesn't make for a great customer experience. Having made a number of redemptions over the years on other airlines with BA Avios, I've never come across this kind of issue. Even using some SQ miles to book an Alaska Airlines flight, a non-Star Alliance partner, seat selection was no issue to the point that adding OneWorld status to the booking opens up seating reserved for OneWorld Elites despite it having been ticketed by SQ.
Interesting, I've never read the notes about seat selection policy and had always assumed that if it's not available online, you can just ring them to sort it as I have done many times. As you say, there must be some kind of technical limitation, though I've no idea what it is, as simply doing it because it's not their ticket stock makes zero sense from a customer service perspective.
Originally Posted by
marks7389
All of that said I would be OK with it so long as I had some confidence that it will likely be resolved at online check-in whilst there are still likely to be sufficient seats available to get two together.
I would be pretty confident of getting 2 seats together during OLCI to be honest. Just make sure you go on as soon as it opens 48 hours before each individual flight. You can't check in any earlier for the second flight when you check in for the first online, you have to go back in once you're within the 48 hour window.
Originally Posted by
marks7389
I haven't tried phoning them yet. I probably will over the weekend. Hopefully that will get some more clarity around what will happen at OLCI - I will report back.
I would definitely try that. The phone agents are normally really helpful and the waiting times short. I'd be really surprised if it were impossible to pre-select seats but the answer from A3 may indeed be "Computer says no". Definitely get them to put a note in the PNRs to "link" them at least.
Originally Posted by
marks7389
That's a massive help. Thank you.
You're very welcome!
