Originally Posted by synzero

It's clear the "magic" the Amex Platinum concierge once used to be able to pull off is no more. The last time we got good service was January 2020, before the pandemic. We got some astonishing restaurant recommendations for our trip to Spain. Just the right atmosphere for what we were looking for, in multiple cities, off the beaten path places we would not have found otherwise.

Since then tried to get recommendations for Seoul and later Paris. The last time I called for Paris I was talking with someone with an Indian accent (are they outsourcing to India now?) She had no clue what I was talking about and didn't understand the requests or criteria I was looking for, and it seemed like the recommendations they sent were just random things they got off of the web. Totally useless, and no better than I could have done myself online.

I still value this card for lounge access but the level of service once associated with this card is sadly lacking. The institutional knowledge they once had in the concierge service is gone.