Originally Posted by
LCY8737
Reasonably sure LH/LX/TP don't do this. No clue about other airlines.
What really triggers me with BA is the "to help as many people as possible" statement, which basically says you're a horrible person if you disagree with our strategy. No. This is because of BA's commercial decision not to invest in redundant IT systems and sufficient staffing levels. They caused this, they should take ownership, and 10k Avios is not good enough.
they should ask me if i'm ok with someone sitting in the middle seat and let me decide if i want to be the boogey man or not (spoiler alert: yes i do)
but also i know there are some routes like LHR-BCN that my friend was stuck 3-abreast on this morning where there are no other alternative non-stops from LHR this morning, but on other routes is it not also just another money saving exercise rather than rebooking pax on other airlines where available?