Originally Posted by
LCY8737
My legal experience is somewhat more limited than yours (grand total of one court appearance). In that experience the judge gave me an introduction to what the civil procedure rules actually mean, then told Swiss that when you cancel flights you have to refund people, irrespective of a non-lawyer not understanding the details of the civil procedure rules. I did not get everything I asked for, but I did get my refund.
It may be that I was exceedingly lucky with the judge in my case, but I found the "lets focus on the big picture" approach very positive and I would hope that most judges are like that. And by big picture - in business class I mean space.
yes when your flight is cancelled you are due a full refund. I am not sure anyone would suggest there was any ambiguity on that point - although like you I did have problems with another European airline early in the pandemic who claimed otherwise.