Originally Posted by JerseyCityS

I called 1K over a very minor schedule change, EWR LAX, in paid D. There was also an equipment change from 787-10 to a 763, which I hate, due to FA staffing. I asked to be moved an hour, back onto the 787 and was told no. Schedule change wasn't large enough, and that equipment changes don't warrant a free change, and also that D wasn't available, which she said was really a "economy ticket upgrade". Which is isn't. For it to be an "upgrade" you would have to be seated in Y, and moved. It's a discounted F fare. So I hung up with no luck.

Called back 5 minutes later, different agent, change done in two seconds, no question, and was thanked for being a 1K. Inconsistency, but I was happy with the result.