Originally Posted by
kevflyer
...This interaction was apparently not logged on the UA side - at least 1K agents cannot see it. ...
That does not make sense
Wonder if the AC agent re-sync'ed the ticket or did something else to blow away the upgrade.
There was zero reason , doing a seat assignment by AC agent on an AC ticket for an AC operated flight for the AC agent to contact UA
My speculation
Something when wrong by AC and when they then called UA (if they actually did do that) to restore the upgrade there was no PZ space and it could not be restored.
Originally Posted by
kevflyer
..Is there anything that can be done here to salvage this?
Likely not, you can reapply. You can ask an UA agent to walk thru the ticket history to get their explanation
But bottom line, what you did was fine and you are, IMO, getting FUD