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Thread: GUIDE: EC261 / EC 261/2004 “EU” complaints, compensation and TAP
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Old Mar 28, 2022 | 6:59 pm
  #173  
WesternCDN
20 Countries Visited
10 Years on Site
 
Join Date: Nov 2015
Location: YOW
Programs: Free agent
Posts: 631
Submitted a claim with TAP for reimbursement for toiletries/clothing I had to buy on a trip last November after my bag was delayed for 6 days. Got the following reply from them today:
Thank you for your response wherein you shared your receipts of expenses

hence to reimburse you for CAD 84 (EUR 60.97) as per the receipts shared, TAP may offer you one of the following options:

-miles deposited into your Star Alliance Frequent Flyer account, or

-A CAD 126 travel voucher.

This amount represents an increase of 50% on the compensation and has the following conditions: -

It is valid for one year
Will they provide miles to my Aeroplan (Air Canada) account or is this miles compensation only in the form of TAP Miles&Go?
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