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Hilton Bali Resort {IDN}
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Mar 28, 2022, 6:46 pm
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Gertjaars
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Join Date: Jul 2020
Programs: Delta Gold Medallion, Hyatt Globalist, Hilton Diamond
Posts: 1,010
Lack of diamond recognition - big on upselling suites...bad staff
I stayed here pre-covid and remember my stay being pretty barebones as a Diamond. Front desk was very hard on any complimentary suite/better view upgrades, and always pushed to upsell when the suite was clearly available in the app. They would even argue with me whenever I brought up the Hilton Diamond terms conditions regarding upgrades.. Service around the resort was non-existent unless at breakfast which was huge. Only good takeaways about this property was the breakfast and the views. Navigating around this resort was like a maze - even with a map you would still end up in the wrong building. Always had to keep the windows/doors closed to prevent any monkeys from coming in. Saw several guests getting their dry clothes and phones stolen by monkeys - walk of shame back to their rooms.
Staff here need to get off their pedestals. It leaves a really bad taste in the mouths of the guests: poor personalities and poor hospitality.
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Gertjaars
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