I've been an Amex member since 1995, first with the credit card then in 98 with the green charge card. Until I got the charge they were good, since then they've been nothing but trouble. I've got 8 different issues I am currently trying to rectify with them. I first contacted them 2 years ago and it is only on this 5th attempt that I actually got a response. At least the guy who is now dealing with my complaints seems to be making an effort!