Originally Posted by
tobiashenry
I was at LHR T5 and the check-in agent accepted my baggage 45 minutes before the flight departed. When I get to the security check with the automatic gate around 5/10 minutes later, I was blocked and was told to see staff. The staff called someone and told me my baggage would be offloaded, without letting me in the security area.
I was trying to explain that I can try to get to the fast track, but he says that's in vain as they blocked my access to the security area. What frustrated me is that I later found out the flight actually left the gate almost 35 minutes late after departure.
I tried to call BA/Avios as there's no ticketing service desk at LHR. What's my recourse for reimbursing the Avios.
London Heathrow Terminal 5 | Airport information | British AirwaysDepartures
The Departures area is located on the top floor of Terminal 5. You must meet the following times, or you will not be allowed to travel.
- Check-in closes 60 minutes before long haul flights depart and 45 minutes before short haul flights depart.
- Pass through security at least 35 minutes before your flight departs.
I suspect ths was also mentioned in something specific to your booking
You missed the 35 minute cut off. if your flight was from a B or C gate there is every possibility you would have missed the final call/flight closing anyway by leaving it so late to enter security