Originally Posted by sabbasolo

I agree that they are aggressive and short when responding to queries and issues. However the other side of the coin, is that they are offering access to different GDS systems (I think) and certainly different modalities of GDS access. This inevitably brings complexity and has quirks and limitations. Ask any travel agent, and they will tell you that on this system you can't do that, and so forth. Secondly, they have no control over what the airlines choose to publish - especially in the area of awards - where it changes frequently and is deliberately limited in many cases.

I pay for the alerts on availability and seating - award info is a bonus that sometimes helps and often doesn't. I think it is easier to look on the UA site for example than on EF.

Just my 2c