FlyerTalk Forums - View Single Post - St George Hotel, Helsinki

Mar 28, 2022 | 1:05 am

#17

Marriott Bonvoy Lurker II

Company Representative, Marriott Bonvoy

Join Date: Feb 2019

Programs: Marriott Bonvoy

Posts: 1,410

Quote:

Originally Posted by HFHFFlyer

I did that, obviously.

I then got an email from Marriott saying that my claim was being “escalated”.

After no further action, I called and was asked by the agent to email in my bill again. I did so, and nothing.

I called again and was told the hotel is “ineligible”. After much arguing, I was told the hotel is eligible but that night and points could not be added by Marriott but that the hotel had to upload the stay.

The hotel insists that it has done this, Marriott insists that it has not…..

So, no points or nights for me and so much time wasted on endless calls and emails..,…..

Very annoying

Hi HFHFFlyer,

Please accept our apologies for the inconvenience you have come across.

As for missing stay credit for Design hotel, it can only be added by the hotel.

We would like to help look into the status of this missing stay issue, if you may confirm your member number, your full name, your email address and a past stay that would be posted to your account via private mail here or by email below.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]

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