Originally Posted by
ermis177
Not enough staff obviously. How to resolve the problem? Where do i start....
Offer incentives when people want to do overtime, for example 1.5X of the salary. Secondly, offer some good wages to your staff. I am not sure how many people will apply and how motivated will be with a 20k +shift pay salary. I just had a quick look and this is the salary for customer service representantive role. The job description includes ' provide differentiated service to premium customers'. Not sure how this can be achieved with poverty salaries.
20k isn’t a “poverty salary” and i’m sure there isn’t a shortage of people that would want to work for BA. I doubt there is a genuine staff shortage and would say that this is more a cost cutting issue. Less staff working = less money.