Originally Posted by
Raylan
Just glancing through this thread, I have seen at least 3-4 people report problems with BrightCellars aside from myself. At best, BrightCellars are inconsistent. As I said in my OP, I did the WSJ, Winc, Naked Wines, and Vinesse deals without any problem - the last of which I did in between my BrightCellars and Laithwaites orders. Nothing changed with my setup or website navigation relative to BrightCellars (or Laithwaites), so I do not see how it could have been a problem on my end. Might have to resort to the BBB solution offered by folks a few pages back.
I will say - the bright cellars rep who emailed me seems pretty responsive. I JUST filed the missing miles request, so we'll see what happens. I did specifically request base miles from Cartera.
Good Morning Chris,
Thank you for your reply! I'm glad you enjoyed your first bottle so far
AAdvantage is one of our marketing partners, but unfortunately, we do not have the ability to directly update your account. However, we want to assist you to the best of our abilities! If you notice that your points have not been added, please feel free to send an email directly to their support team with the subject line of "Bright Cellars".
Through their site, they list instructions on how to inquire about missing rewards. Should they have any questions about your account, I would be happy to provide any proof of subscription purchase they need. Should you have any questions or concerns regarding your Bright Cellars subscription or the wines you will be receiving in the future, please do not hesitate to reach out. I'm happy to help!