Originally Posted by EuropeanPete

Without wanting to cause a massive debate, it’s worthwhile noticing that ordering delivery food to high end hotels is a relatively new concept in much of Europe and socially isn’t entirely acceptable as yet. It’s very different from the US where a combination of greater use of technology, crappy/ limited room service and a greater focus on individualism has meant it’s a lot more common. I wouldn’t be surprised at all that I had to come down to get food.

It seems there’s a bit of an undercurrent of poor communication in the review (despite the OP presumptively speaking Spanish). It would be a shame if the hotel has let go of their veteran staff who were very good. Curious to see what others have to say.