Originally Posted by good_boy_1234

I booked a hotel room online and got a confirmation immediately on that third party website. I went to the hotel arrived very tired and hotel told me they can’t see my reservation!!! Then after arguing back and forth they found my reservation is for tomorrow not tonight!!! I showed them the confirmation that it’s for today but they refused to acknowledge that error because based on their system my reservation is tomorrow. Instead, the hotel said there is one room left and seriously x 2.5 the price of the room I booked and in the meantime to discuss it with that third party website!! I called that website and they said they will verify! I am thinking to dispute both transactions tomorrow when I check out. Any recommendation? When I asked them to provide me that paper they showed me that reservation was mistakenly done for tomorrow instead for today, they said it’s a confidential paper!! Does this fall under trip interruption? Can I claim something on insurance? I used US bank reserve altitude card