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Old Mar 25, 2022, 3:25 pm
  #311  
bedelman
 
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
wingzing, a cancellation of any flight on your itinerary entitles you to a involuntary refund of all unflown segments. Refund should be on a pro rate basis, most obviously based on miles flown relative to miles ticketed. You have a lot of miles left -- HEL-HND-BOS is a long way. Would you want that refund?

I recommend getting AA's position in writing or at least in a recorded phone call which you can transcribe. Sounds like AA is very much out of line in claiming your ticket is now "worthless".

To me this is a legal matter, not a customer relations matter. Agree with anabolism's suggestion of a formal complaint to DOT. Your credit card issuer could also help you get a refund, if that's the remedy you want, based on cancellation of ticketed flights.
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