Originally Posted by
wingzing
Lucky you. We are near the end of a RTW that ends in Japan. We planned to stay a week in Japan before taking an NRT-BOS award flight to get home to BOS.
Our March 30 HEL-HND flight on JAL was just cancelled. Even if it operated as scheduled, we cannot enter Japan as “leisure” travelers. AA will not extend the ticket validity beyond March 31. AA says the remainder of our RTW ticket is worthless and we have to find our own way home from Europe. They are very apologetic about stranding us, but say there is nothing they can do.
BTW, I e-mailed AA customer Relations about a month ago asking about an extension. Every week I get this reply:
Thank you again for contacting American Airlines Customer Relations. This is an automated acknowledgment, to share with you that our responses may take a little longer due to our current volume. Please rest assured that we will get back to you as soon as possible. We appreciate your patience.
You might try calling the ATW desk and asking about a reroute or delay, as Japan is opening up in stages, so later this year should be doable. Mention that other ATW tickets have been extended to 31 Dec 22.
If that doesn't work, consider filing a complaint with the DoT. That will cause the issue to get escalated to a higher level at AA. See [MENTION=4586]bedelman[/MENTION]'s helpful info at
https://www.benedelman.org/dot-complaints/