I needed to make a minor change on my TUI flight today, and once I'd navigated the menu options, I was talking to AN ACTUAL HUMAN BEING within 30 seconds, and the issue was sorted within 2 minutes. I don't even have status with TUI
Now whether that's in any way a useful data point in this thread is arguable. But regardless, it's something that makes me feel like I want to
fly with them just a little bit more. If only they had a proper business class... (not that everyone thinks BA does either)