Not directly related to AS Visa, but I dropped BoA as my primary bank a few years back when they wouldn't budge on a $5 debit card replacement fee for a 4 year old card with a chip that had failed. Escalated to a supervisor, they said the $5 fee was firm. Asked if $5 was worth losing a 15 yr banking customer, they wouldn't budge, and I'm happier banking elsewhere (granted they still get my AF from AS Visa, but I actively avoid BoA whenever possible).