Originally Posted by
clarkef
My objection to that approach is that it penalizes the wrong person, i.e. the server who had nothing to do with the policy and even less ability to change it. I have no issue with an upward or downward adjustment even to the point of eliminating a tip as the server's behavior dictates. I don't see the point in adjusting the server's tip under these circumstances.
The server has the power to quit and find another job. If customers are making an employee's job miserable, then they will quit.
The company will then parentally face a situation of losing money due to the lack of employees. They will either have to improve working conditions by improving customer service or they will have to pay their employees more to "put up" with annoyed customers.