Originally Posted by
irishguy28
Have you considered making a claim on your travel insurance?
Just for the record, I finally got a reply from AF yesterday, 3 months and 1 day after submitting nothing more complicated than a simple cancellation and a corresponding request for a voucher. I've never had to wait this long with KLM, but AF appears to be processing even the simplest of requests with a much larger delay.
I haven't because I wanted to start with AF and see where that got me. I actually just spoke with an AF customer service rep on their US line and she gave me an email address to reach out to using my claim # as the subject line and explain what happened. She encouraged me to do it because she felt as though it fell under the EU261 compensation guidelines. If this is helpful for anyone else experiencing a long wait for refund or compensation the email address is -
[email protected]