Originally Posted by
Foodie_travler78
I booked flights for parents (elderly) though lifemiles. On the checkout page on there was option to pay extra to get coverage for "cancellation for any reason". Because of the spread of omicron, I paid extra for just in case, and lifemiles wants to change $200 per person to change even if the test is positive. We did the rapid test and father came out as positive. I struggled to get any answer from 9:15 to 2:30.
miles care app would say "one moment" waited for an hour and screen went back to home-happened twice, tried couple more times and was not able to connect with anyone or anything. Contacted through what's app and the answer I received for "cancellation for any reason" you should have read the terms and conditions or we need to waste $150 pp for the PCR and then they will evaluate. Both lifemiles and miles care is ........
I subscribed to MilesCare via the Avianca LifeMiles checkout page. First the App would not download so I contacted the WhatsApp chat and got a bot which went in circles. Finally a human said the system was down and try later. I tried hours later with no success. I reloaded the App and it asked me to confirm my email but when I clicked on the Confirm button it took me to an advertising page and did not confirm the login to the App. I am now in my second day of trying to get a useful response from the WhatsApp chat. How useful would that be in a medical emergency? I am not trying to cancel my subscription to MilesCare.