Originally Posted by
imverge
I ended up calling Marriott back and had them remove the attached certificate. The points were deposited this morning.
What number did you call?
I usually dial the number on the app, but then get transferred over to the loyalty department; I'm appalled at the level of apathy from all the customer service representatives that I've been on the phone with.
One told me I had to send in the paper certificate(what?) to get the points back, the other said they could not even see the certificate attached to the reservation, another one found it attached but in the back-end and the last one told me they cannot remove the attached certificates, and opened up a case on March 10 to get it detached and points credited.
Called back today to see what has happened and they still have not done anything with it, nor do they know how long it will take.