Originally Posted by
flyingfairly
In addition to the email confirmation to Polaris Business class, I confirmed the update in my account at united.com.
Doesn't matter. You're entitled to fly in your originally booked class of service.
Originally Posted by
MSPeconomist
It would help to know for sure whether there never was an upgrade or there was an upgrade but UA cancelled it?
Why? It was an unsupported upgrade, and UA would have been well within its rights to reverse it.