I recently contacted Delta to cancel a flight due to a schedule change they had made which changed the dates of our trip. Looking at the rules it looked like I should have been eligible for a refund. The customer service rep I was connected with ensured me that I would get a refund back to my credit card since our flights were rebooked for a different day instead of the original date we booked. Just now I got emails saying an eCredit had been issued which is not the outcome I wanted. Has anyone had this happen and been able to get Delta to fix it and give a refund?