FlyerTalk Forums - View Single Post - Agent insists I need a GUC but I thought RUC

Mar 20, 2022 | 9:54 am

#2

LoganFlyer

Join Date: Sep 2005

Location: Now near LAX

Programs: DL GM 1MM, MR LT Titanium

Posts: 4,761

The new GUC/RUC rules are so complicated that many agents don't know them yet. I'm not saying this is excusable--they should have been trained by DL to get this right from day 1. But it's not the agent's fault if they weren't trained properly.

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