Originally Posted by
LapLap
for future reference - say the departure board says PHL to LHR departs at 10pm (or 10:30pm*) and one is landside in a different terminal. That departure board might tell you that there are BA personnel airside at the gate but I can’t see how one would ascertain from this information that there would be someone in the check in area (I have known airline reps in London leave check in desks an hour or more before a flight to regroup at the gate leaving nobody landside). I can’t see how one would get to the airside gate where they would be without a ticket for a departure at that terminal, unless I’m missing something?
(* I put 10:30pm for a scheduled 10pm departure as an example as the later departure time wouldn’t necessarily be consistent with a later cut off at check in)
Normally the crew say if you need assistance speak to our agents meeting the flight.. In my experience BA/AA are quite good in irrops and at hubs such as PHL/JFK they have One World agents normally in pink tabards meeting passengers and expediting them to their short connection flight or rebooked flight. I have experience of both and on BA to AA and AA to BA connections.
In PHL there’s a connections area after immigration for rechecking and there should have been a BA agent there as some people would come off AA intl flights at PHL connecting onto BA.
Hindsight is a wonderful thing but whilst a legal connection 75 mins between flights at JFK involving a terminal change is beyond my personal comfort zone. With the next flights being 10 hours later. Even with lounge access that’s not my idea of fun.