Slightly different, but I booked a hotel in the UK, Swindon Marriott. Speculative booking (fully flexible) just in case husband fancied it. Booked from 18th March. 12th of March I get an email saying they will take the full amount, plus if I wanted breakfast, that too, on the 13th of March. Their excuse was that they were changing over the computer system and wanted to make sure everything booked was paid up. I cancelled immediately as it is a cheek charging me £650 5 days before. I knew if I left it, it would be tortuous to get it back. Also pointed out that I am in fact Lifetime Titanium so breakfast would be comped. Got a snotty email saying of course they knew that, they just sent a standard email. Wouldn’t have hurt to put a sentence in mentioning Platinum and Titanium benefits. Anyway, had I not read the email in time, I would have had a large charge to recoup.