We’re already about £200 down on this trip because of the delays with flights and luggage. He is insured and we know that BA should be reimbursing some of this, but he won’t be paying for a room out of his own pocket on principal, it’s a £3,000+ return trip as it is.

As I said, tired and cranky, cranky being the operative word. We just want to know what he is legitimately entitled to ask for at JFK. No point finding out in hindsight. He’s been messed around on both directions of this itinerary, through no fault of his own, and so far has not come across anybody who can or will take any responsibility.